We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you can return it within 30 days of delivery for a full refund or exchange. Please note that returned items must be in their original condition and packaging to be eligible for a refund.

1. Freeze Ice Pack : Place the provided ice packs in your freezer until they are completely frozen ( preferably overnight). Ensure they are frozen before use
2. Insert Ice Packs: Before
   traveling, take out the frozen ice packs and insert them into the designated
   slots within the Insulated cover bag.
3. Organize Your Supplies: Organize your diabetic supplies in the dedicated compartments. Use the separate compartments for insulin, glucose meter & test strips.
4. Close & secure: Close the Insulated cover bag securely. The hard shell and zipper closure provide additional protection for your supplies.

Our customer support team is available around the clock to assist you. You can reach us by emailing hello@carevego.com or by utilizing the live chat feature on our website. For any escalations, please leave a message at +1-778-839-4648.

Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary depending on your location. During the checkout process, you can enter your address to see the available shipping options and costs for your country.